Shipping policy

Shipping & Delivery Policy

Most orders ship from our Utah warehouse. Some items may ship from partner facilities in California or overseas based on inventory.

Where We Ship

  • United States (contiguous 48 states): Available at checkout.
  • Alaska & Hawaii: Available; surcharges and longer transit times may apply.
  • International: Canada, Australia, and Europe (duties/taxes are the customer’s responsibility).

We do not ship to PO Boxes.

Processing & Transit Times

  • Delivery Time = Processing Time + Shipping Time
  • Processing time: 3–5 business days (order verification, QC, packing).
  • Domestic shipping (contiguous U.S.): Typically 7–10 business days in transit, depending on product weight/dimensions and carrier capacity.
  • International—Paid shipping: 7–14 business days (estimate).
  • International—Free shipping option: 6–8 weeks (economy service).

All timeframes are estimates, not guarantees. Severe weather, carrier backlogs, customs inspections, or other events can extend timelines.

Tracking

  • Tracking is sent by email or SMS only once your order ships.
  • Please whitelist info@emotosuperstore.com to avoid missed notifications.

Multiple Items / Split Shipments

  • If your order contains multiple products, items may ship separately with different tracking numbers and arrival dates.

Carriers

  • We use major parcel and freight carriers (e.g., FedEx, UPS, and reputable LTL providers) to balance speed, safety, and cost.

Address Changes After Shipment

  • Any changes requested after dispatch (address change, hold, preference updates) may delay delivery and can affect eligibility for replacements/refunds.
  • Freight Deliveries & Missed Appointments

For residential freight, carriers may contact you to schedule a delivery appointment.

Failure to schedule or accept delivery within 14 days of carrier contact may result in order cancellation and customer responsibility for shipping-related charges.

Delays & Liability

Couriers can experience delays or backlogs. Emoto Superstore is not liable for carrier-caused delays once an order is in transit. We’ll assist with escalation when possible.

Need it by a Specific Date?

  • Delivery dates are estimates only. If you have a hard deadline, contact us before ordering—we’ll do our best to accommodate.

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